frequently asked questions
below are some common questions some of our customers ask before purchasing, if you have other questions,
please just send them to email@example.com or use the form below.
With baby skincare products it's legally necessary to include ingredients that to contain which keep the products safe and stable over a long period of time and under different temperature conditions and without them bacteria, mould, and fungus could grow. These preservatives are not allowed to be naturally derived, however we have chosen a clean, nature-identical synthetic alternative as we wanted our products to be the safest available for our little ones.
All Nala's Baby products have been dermatologically and clinically trialled and approved as suitable for sensitive skin and suitable for skin prone to eczema. However, the current range is not meant to be used as a medicinal treatment for those with eczema.
Yes, our whole range has been dermatologically and clinically trialled and approved as suitable for newborns.
Our entire range is vegan and alcohol free.
Cetearyl Alcohol is not an alcohol; it's an alcohol by name, not by properties. It is safe and used in many naturally derived creams and conditioners, its primary function is as an emulsifier, to give the formulation its body.
Yes, our full range is 100% vegan.
Yes, our full range is made right here in Great Britain. Manufacturing locally significantly decreases the mileage a product has to travel and in turn, the fuel required. Keeping our manufacturing work on British soil dramatically lowers our carbon footprint and reduces damage to our environment.
All of our range has been approved as suitable for sensitive skin but some babies have extra sensitive skin that can be irritated by even light fragrances. So to be as inclusive as possible, we created a non fragranced range so everyone is able to benefit from the Nala's Baby goodness.
Yes, our full range is recyclable. Recycling reduces the need to grow, harvest or extract new raw materials from the Earth. That in turn lessens the harmful disruption and damage being done to the natural world: fewer forests cut down, rivers diverted, wild animals harmed or displaced, and less pollution of water, soil and air. Please do put our empty bottles into your plastic recycling bin when finished to avoid them ending up in landfill.
Our range has been dermatologically and clinically tested and is dermatologist and paediatrician approved for use on those with sensitive or eczema prone skin. However, it's always better to be safe especially with the first use of any new product and so we would recommend a patch test 24 hours prior to use. We recommend a small patch test under the arm.
Our products are suitable for use all over the body, but please patch test first especially if you have particularly sensitive skin.
Absolutely! Our range is designed so it can be used by the whole family - the level of care and kindness in each of our naturally derived ingredients benefits everyones skin!
We recommend you storing our Nala's Baby range well out of reach of children at all times. If consumption occurs, seek medical advice.
Yes we do, however we've chosen a parfum that is free from known allergens and included it at a % that is considered safe for children. For those with extra sensitive skin, we have two fragrance free products available in our Body Wash & Shampoo and Body Lotion.
None of our products contain nuts or seeds, and our production is in a site that does not handle nuts or seeds, however some of our ingredients contain nut and seed oils.
None of our products contain parabens or sulphates.
No, most of the range does include gluten ingredients. The Body Butter and the Nighttime Oil, however, are gluten free.
We have our full ingredients list printed on each of our bottles and on our website. If you are allergic to a particular ingredient or would like further information please contact us at info@nalasbaby and our customer service team would be happy to help :)
You can buy our products from our online store www.nalasbaby.com or in selected Boots stores or online. See our retailers page on our website to find your closest store.
All Nala's Baby products have been dermatologically and clinically trialled and approved as suitable for sensitive skin.
All of nala's Baby products have been dermatologically tested - we do not, nor will we ever, test products on animals.
Yes of course, many adults tend to use children products as they are usually less harmful and made with cleaner ingredients. It's it's good for babies it's good for everyone! Our founders have now replaced their skin care choices with Nala's Baby so you can too.
We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for best advice.
We work with our manufacturer and suppliers to source locally and ethically as much as we can.
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
Nala's Baby products are intended to last for up to 6-8 weeks if use is followed as per our guidance instructions for
No, unfortunately once your order has been placed, for your security we cannot change your address. We accept orders based on the information given to us by customers at the time the order is placed. Please be aware that we cannot accept any liability if the address has been entered incorrectly but we will always try our best to help. If a delivery is attempted when you're not in, you'll be able to liaise with the courier for redelivery or redirection of your parcel.
Currently we offer shipping to the UK, Ireland and EU countries only. We plan to add more regions in the near future. Please note shipping outside the UK may incur additional import charges.
Unfortunately, once your order has been placed, it cannot be amended or cancelled. Due to hygiene reasons, we are unable to offer refunds or exchanges to toiletries, bundles and gift sets. In the unlikely event that your Nala's Baby delivery is not delivered in a satisfactory manner, please contact us at firstname.lastname@example.org where we will endeavour to resolve your query. Our refund policy does not exclude or replace your rights given under the British Consumer Law and Regulations.
Due to hygiene reasons, we are unable to offer returns or exchanges on our range unless faulty or broken. Please contact email@example.com for more information.
Unfortunately, Nala's Baby cannot refund products purchased via Boots (either online or in store). Please refer to https://www.boots.com/returns-exchanges for more information.